Direct from Manufacturer FAQ

What is a Direct from Manufacturer Item?

It is a product that we offer for purchase, and is shipped directly from the manufacturer due to size or customization options.


How do I know if an item comes directly from the manufacturer?
When browsing a product, any item that will be shipped direct from the manufacturer will be indicated with a green truck under the product name.


How long does it take to receive an item direct from manufacturer?
A non-customized item typically takes anywhere between 4-7 business days to arrive. If a customized product is ordered, it can take anywhere from 5 business days to up to 8 weeks to receive, depending on what the item is. Estimated delivery time frames will be shown throughout the order process.


Do direct from manufacturer items qualify for free shipping?
Certain direct from manufacturer items may not qualify for our free shipping deals, and additional shipping rates may apply. For fastest delivery of specialty items, we use low-cost standard and live rates. For individual shipping rates, add desired product to your cart or contact our customer service for assistance.


Can direct from manufacturer items be returned?
Our return policy varies depending on the manufacturer and any unique policies can be found in the product's description. Some product sales are final and cannot be returned. If your item can be returned, you are responsible for any return shipping charges and restocking fees that may occur with that manufacturer. If your direct from manufacturer item is eligible to be returned, please contact us to receive a return authorization (RMA) number.


Am I able to process a return online myself?
No, you will need to contact our customer service department to process a return. They will provide you with an RMA number, along with the return address. This process can take up to 1-2 business days.