Returns & Exchanges
If you wish to make an exchange:
Please choose an item from the website before you start this process. When you find a product you would like to receive as an exchange, write down the Name, Size, Color & SKU. You will need this information to complete the exchange process.
Refunds on returns and canceled orders can take up to one billing cycle (30 days)
TheLifeguardStore.com is not responsible for return shipping costs. Exchanges are shipped free of charge - excluding International Orders/Exchanges
For International exchanges, the customer is responsible to pay the shipping, taxes and duties.
TheLifeguardStore.com Return Policy:
We want you to be fully satisfied with your purchase. TheLifeguardStore.com will gladly accept returns and exchanges within 60 days of the shipment date. Only authorized returns will be accepted. Caller will receive a return authorization number. Please include this number in your box with a copy of your original invoice. Returned products MUST come with packaging and/or tags, and MUST be in resalable condition. NO RETURNS AFTER 60 DAYS. (Orders for custom merchandise or special orders cannot be cancelled once processed and are not returnable). Please allow 30 days for credit to be processed to your account. All packages must be returned prepaid; we cannot accept C.O.D. deliveries.
A restocking fee of up to 25% may apply to some vendor drop ship items.
There are some products that cannot be returned or exchanged. These products include:
Clearance Items: Items found in the clearance category cannot be returned.
Grab Bags: Any suit listed as a grab bag item is not eligible for return.
Customized Items: Customized items cannot be returned. These include custom screen printed, embroidered, heat transfer, or otherwise customized items.
Gift Cards: Gift card sales are always final.
For additional questions about returns, contact us online, or you are free to call us toll free at 1-800-846-7052 or chat online with a representative between 8am and 6pm Central Standard time, Monday through Friday.
Click Here to download and print your own return form.